Cancellation & Refund Policy

Our Refund Promise

At Rummy 334, we want you to have a fun and stress-free gaming experience. We believe in being honest and fair with your money. Because our app is an online gaming platform, this page explains how refunds and game cancellations work in simple, plain English.

1. Leaving a Game Before It Starts

If you join a table or register for a tournament, but change your mind before the countdown ends and cards are dealt, you can simply tap leave.

Your entire entry fee will go straight back into your game wallet immediately. No questions asked.

2. Leaving While a Game Is in Progress

Once the cards have been dealt and the game has started, you cannot get a refund on your table fee. If you choose to leave or close your app during a game, it is counted as a Drop or a forfeit under standard Indian rummy rules.

Why do we do this? Because if players could get refunds after seeing their cards, people would simply quit whenever they got dealt bad cards, which would be unfair to the other players at the table.

3. What Happens If the Game Crashes?

Technology isn't always perfect. If our game servers crash, if there is a bug, or if our platform disconnects during your match:

• The game is immediately canceled.
• 100% of your entry fee is refunded back to your game wallet automatically.
• This usually happens within an hour of our servers rebooting.

Please note: If your own phone battery dies or your personal Wi-Fi/mobile internet drops, our app gives you an emergency timer to reconnect. But if you cannot reconnect in time, the system will auto-drop your hand to protect you from losing maximum points.

4. What If a Deposit Gets Stuck?

Sometimes you add money through UPI, Google Pay, PhonePe, or your bank card, and the money leaves your bank account, but it doesn't show up in your Rummy 334 wallet right away.

Don't worry, your money is safe. This usually happens when the bank's network is slow. Here is what happens:

• In most cases, the payment network fixes itself within 24 to 48 hours, and the money gets added to your Rummy 334 wallet.
• If the transaction fails completely, your bank will automatically send the money back to your original bank account within 3 to 7 working days. That is standard banking procedure across India.

5. Getting a Refund When Closing Your Account

If you ever decide to stop playing on Rummy 334 and want to close your account:

• You can withdraw any unplayed cash you deposited, as long as your KYC identity check is done.
• The money will be sent directly to your verified bank account or UPI ID within 5 to 7 business days.
• Promotional welcome bonuses and free chips cannot be converted into cash.

How to Contact Us for Refund Help

If you had a problem with a game or a payment that didn't go through, send an email to our support team:

Email: support@rummy334.in.net

Please include your registered phone number, the date and time of the game, and your transaction ID if it was a payment problem. We will look into it and reply within 24 to 48 hours.